FAQ

q can i add additional emails to my catapult account? a catapult is a single user subscription if you wish to receive alerts at an additional email, please sign up for another account you are welcome to enter a shared or group email address, but sometimes group email inboxes have security rules that prevent them from receiving catapult alerts q is there a way to set the same alerts for several devices at once? a currently this is not possible, alerts are configured one device at a time for maximum flexibility q how do i know which alerts to receive? a check out our managing alerts docid\ slir qu7yoyj gdsjaewb page for details on all standard alerts, as well as additional alerts you can add q i've set up alerts, but i have not received any emails is catapult broken? a first, verify that you have an active account, that you have added a valid device name, and that the device has actually generated an event that would trigger an alert you have subscribed to a quick way to test (if monitoring a fridge, freezer, or cabinet) is to sign up for aggregate event alerts from that device, then open and close the door lastly, if you still do not receive alerts, check your spam folder if none of the above succeeds, please contact terso https //www tersosolutions com/support/