System-Generated Emails

stratosphere sends emails in a wide variety of scenarios below you can find information on what these emails are for, what they contain, who might receive them, and when email troubleshooting steps if you are expecting to receive an email from stratosphere, but it is not showing up in your inbox, please perform the following troubleshooting steps verify the inbox you are checking matches your email in stratosphere check any email filters or junk folders your inbox may have if you find any stratosphere emails are getting misdirected or blocked, set your filter to allow all stratosphere app emails in the future read the description of the missing email below to ensure that the email you are expecting was appropriately triggered contact terso support https //support tersosolutions com/contact welcome to stratosphere email triggered by a user being granted the website access users docid\ oe8vd 0cdzxszxeukg19h sent to the email address of the user who was just granted website access this email contains a short welcome message informing the recipient that they were just added to stratosphere it lists the user who added them, the organization name they were added to, and contains a link for the user to set their password for security reasons, this password link expires after 30 days if the user does not follow this link to set their password within 30 days, they may either request that the user who added them users docid\ oe8vd 0cdzxszxeukg19h the invite go to the stratosphere login page and follow the changing your password docid\ ln0uezgmanxgipk63t6e6 forgot password email triggered by entering an email address on the changing your password docid\ ln0uezgmanxgipk63t6e6 page sent to the specified email address, if, and only if, the email address belongs to a stratosphere user who has already been granted the website access users docid\ oe8vd 0cdzxszxeukg19h if the email address entered on the forgot password screen does not belong to a stratosphere user with website access, no forgot password email will be generated this email contains a short message remind the recipient that their email was entered on the forgot password screen if the recipient did not enter their email, or they have since remembered they password, this email can be ignored if they do want to reset their password, they may follow the included "set password" link for security reasons, this link will expire in 1 hour if the link has expired, the user may return to the forgot password screen and re enter their email to generate a new email with a fresh link access revoked email triggered by a user having their website access users docid\ oe8vd 0cdzxszxeukg19h removed or being deactivated sent to the user who has lost access to stratosphere this email contains a short message informing the user that they no longer have permission to log in to stratosphere it lists the user who removed them, and the organization name they were removed from, so that if they believe this was in error, they can reach out to the administration to regain access, or have the revocation explained reset password email triggered by an administrator changing your password docid\ ln0uezgmanxgipk63t6e6 , most likely because they believed the password was compromised sent to the user whose password has been reset this email informs the user that an administrator has reset their password, and they will need to set a new password before logging in to stratosphere by following the included "set password" link for security reasons, this password link expires after 30 days if the user does not follow this link to set their password within the 30 day limit, they may go to the stratosphere login page and follow the changing your password docid\ ln0uezgmanxgipk63t6e6 workflow email address changed email triggered by an administrator editing a user's email address sent to the new email address of the user whose email address was changed this email informs the user than an administrator has changed their email address, and they will now need to use this new email address when logging in to stratosphere user locked out email triggered by a valid email address was entered with an invalid password 5 times in a rolling 10 minute window, triggering a 10 minute lockout of the account sent to all stratosphere users with the user management users docid\ oe8vd 0cdzxszxeukg19h this email informs the users who are responsible for managing other users that a suspicious attempt was made to log in to stratosphere it includes the email address that was used, and the time the lockout occurred, as well as potential actions to take in response these potential actions include resetting the user's password, or deactivating the user the appropriate action will depend on whether it was the actual user just forgetting their password or if a malicious user was trying to brute force their way into the account account deactivated email triggered by the organization a user is part of has been deactivated by terso solutions at the organization's request sent to all active stratosphere users in that organization this email informs all users that they will no longer be able to login to stratosphere, because the account has been deactivated, but they will be notified if the account is ever reactivated account reactivated email triggered by the organization a user is part of has been reactivated by terso solutions at the organization's request sent to all active stratosphere users in that organization the is email informs all users that they can once again login to stratosphere, because the account has been reactivated