---
title: TS2020 & TS2021 Reset Instructions
slug: support/ts2020-and-ts2021-reset-instructions
docTags: 
createdAt: 2026-09-11T17:25:33.735Z
---

<u>**Terso Large RFID ULT (TS2020/TS2021)**</u>
 <font color="#0C121D">There are 2 types of resets that can be performed on Terso Next Generation enclosures, these are “Soft Reset” and “Hard Reset”, this document will detail both reset types that can be requested. </font>
 <font color="#6b7280">Soft Reset\:</font> <font color="#0C121D">A soft reset is performed directly through the touch screen on the front of the device. </font>

- <font color="#0C121D">The front</font>.

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- T<font color="#0C121D">ouching the screen will present the user with 3 buttons</font>.

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- <font color="#0C121D">After pressing “Soft Reset” the screen will go dark before showing a loading Icon with several penguins in the upper left corner of the screen</font>.

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- <font color="#0C121D">The device will continue through a series of prompts on the screen indicating “Please wait, System Booting”, followed by “Please wait, System Scanning”.  </font>
- <font color="#0C121D">Once the screen has returned to “Scan Pass to Unlock Door(s)” the soft reset is complete. </font>


<font color="#6b7280">Hard Reset\:</font> <font color="#0C121D">The 2nd type of reset that may be requested is referred to as a “Hard Reset”, this reset will allow all of the RFID electronics to shut down completely and startup from a fresh state.</font>

<font color="#0C121D">This reset will require access to the back of the device where users will find a panel and diagram indicating what each of the switches does</font>.

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- <font color="#0C121D">Flip the battery switch to the “off” position.</font>
- <font color="#0C121D">Unplug the power cable</font>.
- <font color="#0C121D">Go around to the front of the device and open up the lower access panel.</font>

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- <font color="#0C121D">Press the “Reset Switch” in the lower access panel.</font>

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- <font color="#0C121D">Check the touchscreen to confirm it has gone dark.</font>
- <font color="#0C121D">Plug the power cable back in and turn the battery switch back to the “ON” Position.</font>
- <font color="#0C121D">The system will go through the bootup process similar to the soft reset by showing the “penguins” and the same series of messages should follow. </font>